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Collect a customer's due

When a customer pays their due, record it in their খাতা: how much, and whether it came in cash, to the bank or by mobile banking. The due drops at once.

Last reviewed: 22 October 2026
On this page
  1. Before you begin
  2. Record the payment
  3. After collecting
  4. If something goes wrong

When a customer pays towards their due, record it in their খাতা with Collect due. The money is added to the account it came into (cash, bank, or mobile banking such as bKash), and what the customer owes drops at once.

Before you begin

  • The Owner, Admin and Staff roles can all collect dues.
  • A new shop has only a cash account. To take money by bKash, Nagad or bank, add that account first: Cash, bank and bKash accounts.

Record the payment

  1. Open Due Book and tap the customer. Their খাতা opens.
  2. Tap Collect due at the bottom. Credit given and Collect due at the bottom of a খাতা
  3. Type the amount you received on the keypad (whole taka).
  4. Under Account, choose where the money came in: cash, bank or mobile banking.
  5. Add a Note if you like. If you received it yesterday rather than today, change the Date to yesterday; an earlier day cannot be chosen.
  6. Tap Collect payment. Collect due: 500 taka, the bKash account chosen, a note, and the Collect payment button

After collecting

A Payment received entry is added to the খাতা, the amount owed at the top drops, and the money is in the account you chose.

The খাতা after collecting: owes 1,000 taka, the payment received entry and the confirmation

If something goes wrong

The customer paid more than they owed. The extra becomes their advance, shown as Advance balance in the খাতা. It counts against their next sale on due, and the owner can pay it back with Pay back advance.

I recorded the wrong amount or account. A payment cannot be deleted. The shop's owner fixes it with Correct payment on that entry: Correct a wrong Due Book entry.

bKash is not in the accounts. Add a bKash or bank account first: Cash, bank and bKash accounts.

Watch the video

What the video says

The customer can't pay the whole bill? Put the rest in their খাতা, in Tukri.

Put the products in the cart, then tap Checkout. Tap Attach customer and search by name or phone number. What they already owe shows beside them. A new customer? Add them right there.

Now tap Take payment. Type what the customer paid now. If they paid nothing, leave it empty. Then tap Mark remainder as due.

When you tap Complete sale, the rest goes into the customer's খাতা.

When the customer pays later, open the Due Book from the bottom bar. At the top you see the total everyone owes you. Tap the customer's name, then Collect due.

Type how much you received. Choose the account the money came into. Tap Collect payment, and the due in the খাতা goes down. Every entry is kept with its date; nothing is ever erased.

Your dues, in the palm of your hand, tukri.bd

Still need help?

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