Help
Frequently asked questions
Everything you might want to know before you start. Can’t find it here? Just contact us.
Pricing & plans
Is there really a free plan?
Yes. The Free plan is free forever with no card required, and includes the POS and digital বাকির খাতা. Upgrade only when you need higher limits or advanced features.
What does yearly billing save?
Paying yearly costs less than paying for twelve months one at a time. The pricing page shows each plan's yearly total.
Can I cancel anytime?
Yes. You can upgrade, downgrade or cancel whenever you like; downgrades take effect at the end of the current billing period.
Getting started & switching
How long does setup take?
Most shops are up and running in a few minutes: create an account with your phone number, add a few products, and start billing.
Can I import my products and customers?
Yes. You can add them by hand or import products and customers in bulk from a CSV file, with a clear error report if anything needs fixing.
Do I need any special hardware?
No. Tukri works on the phone you already own. A barcode scanner or thermal printer is optional, not required.
Offline & sync
Does Tukri work without internet?
Yes. You can keep billing and recording dues offline; everything syncs automatically once you are back online.
Is my data safe if I lose my phone?
Yes. Your records are stored securely in the cloud, so logging in on a new phone brings everything back.
Billing & invoices
Can I print invoices?
Yes. Tukri produces print-ready A4 and 80mm thermal invoices with proper Bangla, and you can share a digital receipt over SMS or WhatsApp.
Does it support Bangla on invoices?
Yes. Invoices render Bangla correctly, including your shop name and product names.
Can I send a customer their full statement?
Yes. You can share a customer’s complete dues statement as a clean PDF link, no login needed for them to view it.
Staff & roles
Can my staff use Tukri too?
Yes. You can invite staff and assign owner, admin or staff roles so each person sees only what they should.
Can I hide profit from staff?
Yes. Sensitive figures like profit are role-gated, so only owners and admins see them.
Your data
Who owns my business data?
You do. The sales, stock and customer records you enter belong to you, and you can export them at any time.
Can I export my data?
Yes. You can export products, customers and records to CSV whenever you like.
Can I delete my account?
Yes. You can request deletion of your account and data at any time from your settings.
