# Collect a customer's due

> When a customer pays their due, record it in their খাতা: how much, and whether it came in cash, to the bank or by mobile banking. The due drops at once.

When a customer pays towards their due, record it in their খাতা with **Collect due**. The money is added to the account it came into (cash, bank, or mobile banking such as bKash), and what the customer owes drops at once.

## Before you begin

- The **Owner**, **Admin** and **Staff** roles can all collect dues.
- A new shop has only a cash account. To take money by bKash, Nagad or bank, add that account first: [Cash, bank and bKash accounts](https://tukri.bd/help/money-accounts).

## Record the payment

1. Open **Due Book** and tap the customer. Their খাতা opens.
2. Tap **Collect due** at the bottom.
   ![Credit given and Collect due at the bottom of a খাতা](https://tukri.bd/help-center/en/collect-due/collect-button-phone.webp)
3. Type the amount you received on the keypad (whole taka).
4. Under **Account**, choose where the money came in: cash, bank or mobile banking.
5. Add a **Note** if you like. If you received it yesterday rather than today, change the **Date** to yesterday; an earlier day cannot be chosen.
6. Tap **Collect payment**.
   ![Collect due: 500 taka, the bKash account chosen, a note, and the Collect payment button](https://tukri.bd/help-center/en/collect-due/collect-sheet-phone.webp)

## After collecting

A **Payment received** entry is added to the খাতা, the amount owed at the top drops, and the money is in the account you chose.

![The খাতা after collecting: owes 1,000 taka, the payment received entry and the confirmation](https://tukri.bd/help-center/en/collect-due/collected-phone.webp)

> **Note:**
>
> No separate receipt is printed for a due payment. The sale that was left on due still shows as due in the **Sales** list; the customer's real balance is in their খাতা.

## If something goes wrong

**The customer paid more than they owed.** The extra becomes their advance, shown as **Advance balance** in the খাতা. It counts against their next sale on due, and the owner can pay it back with **Pay back advance**.

**I recorded the wrong amount or account.** A payment cannot be deleted. The shop's owner fixes it with **Correct payment** on that entry: [Correct a wrong Due Book entry](https://tukri.bd/help/correct-a-due-entry).

**bKash is not in the accounts.** Add a bKash or bank account first: [Cash, bank and bKash accounts](https://tukri.bd/help/money-accounts).

---
- Source: https://tukri.bd/help/collect-due
- Language: English
- In বাংলা: https://tukri.bd/bn/help/collect-due
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt