# Turn on the Delivery Hub

> To send parcels with your own courier accounts, turn on the Delivery Hub in Settings, Features. Also: why Delivery may be missing from the menu.

The Delivery Hub sends parcels with your own Pathao, Steadfast, REDX, Paperfly or CarryBee account and follows each one from booking to delivery. It starts switched off; turn it on in **Settings** › **Features**.

## Before you begin

- Two things are needed: your plan must include the Delivery Hub, and the shop's own switch must be on. **Settings** › **Plan** shows which plans include it: they list "Delivery Hub (courier parcels)".
- The first time, it must be switched on by the shop's **Owner** or an **Admin**.

## Turn it on

1. Open **Settings**:

**On a computer:**
Click **Settings** in the menu on the left.

**On a phone or tablet:**
Tap **Menu** in the bar at the bottom, then **Settings**.

2. Open the **Features** tab at the top.
3. Turn on the switch in the **Delivery Hub** row.
   ![Features: the Delivery Hub switch turned on](https://tukri.bd/help-center/en/turn-on-delivery-hub/features-phone.webp)
4. Tap **Save** at the bottom.
5. **Delivery** now appears in the menu: on the left on a computer, in the **Menu** list on a phone.
   ![The phone menu: Delivery at the top](https://tukri.bd/help-center/en/turn-on-delivery-hub/menu-phone.webp)

Next, connect your courier account: [Connect your courier account](https://tukri.bd/help/connect-a-courier).

> **Note:**
>
> Turning it off only hides the Delivery Hub; nothing is deleted, and turning it on again brings everything back. It cannot be turned off while a parcel is still on its way or cash on delivery is still to be settled with the courier.

## If something goes wrong

**The Delivery Hub switch will not stay on and mentions the plan.** Your plan does not include the Delivery Hub. The shop's owner can choose a plan that does in **Settings** › **Plan**.

**The plan includes it, but it asks to renew.** The subscription has run out. Renewing brings the hub back.

**It says the owner or an Admin must switch it on first.** Only the owner or an Admin can switch it on the first time. Ask one of them.

**There is no Delivery Hub row in Features at all.** No plan you can choose includes the Delivery Hub right now. Contact Tukri support.

**Others see Delivery in the menu, but I do not.** Your role does not allow seeing deliveries. Ask the shop's owner.

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- Source: https://tukri.bd/help/turn-on-delivery-hub
- Language: English
- In বাংলা: https://tukri.bd/bn/help/turn-on-delivery-hub
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt