# Return items or void a sale

> Take some items back with a cash refund or store credit, or cancel a wrong sale altogether. Either way the stock and money are put right by themselves.

When a customer brings items back, record a **Return** from the sale's page: the items go back into stock, and the money goes back in cash or as store credit in the customer's খাতা. When a whole sale was wrong (the wrong customer, the wrong prices), **Void sale** it and ring it up again correctly at the till.

## Before you begin

- **Return** needs **Accept a return** and **Void sale** needs **Cancel a sale**. The **Owner** and **Admin** roles have both at first; **Staff** has neither. The owner can give them to any role.
- A completed sale cannot be edited. A return (some items came back) or a void (the whole sale was wrong) is how you put it right.
- A sale is either returned or voided, never both. Once a sale has a return, it can no longer be voided.

## Take items back

1. Open **Sales**, find the sale and open it.
2. Tap **Return**. On a phone it is the curved arrow icon in the top row.
3. In **Return items**, each item shows how many can still come back. Type how many are coming back, or tap **All** to take back all that is left of it.
4. If the items are damaged, opened or expired, turn on **Do not put these back in stock**. They are then recorded as a loss instead of going back on the shelf.
5. If money was paid on the sale, choose under **Refund the overpaid amount as**: **Cash** (then pick the account the money comes out of) or **Store credit**.
6. Add a **Reason** if you like. Check the **Estimated credit** and tap **Record return**. You see "Return recorded — stock and money have been adjusted."
   ![Returning on a phone: 1 Broom coming back, the do-not-restock switch, a cash refund from the Cash account, a reason and the Record return button](https://tukri.bd/help-center/en/return-or-void-a-sale/return-phone.webp)
   ![The return window on a computer: the items, the quantity coming back, cash or store credit, and the estimated credit](https://tukri.bd/help-center/en/return-or-void-a-sale/return-computer.webp)

If more items come back later, record another return; you can keep doing so until every item is back. For an exchange, return the old item first, then sell the new one.

## How the money is settled

- The value of the returned items first cancels whatever is still due on this sale. Only what is left after that is paid back.
- **Cash**: the money comes out of the account you chose.
- **Store credit**: the money stays in the customer's তালি খাতা as an advance, set against what they owe on a later sale on due. It is greyed out when the sale has no customer.
- An item's value leaves out its own line discount and its share of the bill discount, so the actual credit can differ a little from the **Estimated credit**. The exact figure is on the sale's page afterwards.
- If the sale used or earned loyalty points, the points for the returned items are reversed too.

After a return, the sale's page shows how many of each item came back, **Returned** and **Net total** in the totals, and every return (credit note) and how it was settled under **Returns**.

![A sale after a return: 1 Broom returned, 80 taka returned, the net total, and the credit note with its cash refund under Returns](https://tukri.bd/help-center/en/return-or-void-a-sale/returned-phone.webp)

## Void a whole sale

1. Open the sale from **Sales**.
2. Tap **Void sale**. On a phone it is the red icon in the top row.
3. **Void this sale?** says what will be reversed. Add a **Reason** if you like.
4. Tap **Void this sale**. You see "Sale voided — stock, money, and due records have been reversed."
   ![Void this sale?: the reason box, the red Void this sale button and Cancel](https://tukri.bd/help-center/en/return-or-void-a-sale/void-phone.webp)

> **Important:**
>
> A void cannot be undone. The sale is not deleted: it stays in the list marked **Voided**, with who voided it and when.

![A voided sale: This sale was voided at the top, with who voided it and when, and the Voided badge](https://tukri.bd/help-center/en/return-or-void-a-sale/voided-phone.webp)

A void puts all the sold stock back, takes every payment back out of the account it went into, and cancels the sale's due in the customer's খাতা with a **Sale voided** entry. A voided sale still counts towards your plan's monthly number of invoices.

## If something goes wrong

**There is no Return or Void button.** Your role does not have the permission, or the sale is already voided, every item has already come back, or a courier parcel for the sale is still in progress. Void is also not offered once a sale has a return: return the remaining items instead. A parcel the courier brings back is returned through the Delivery Hub.

**It will not void because the sale has a return.** A sale with any return cannot be voided. Return the remaining items instead.

**"This sale has a delivery in progress. Cancel or finish it in the Delivery Hub first."** A courier parcel for this sale is still in progress. Cancel or finish it in the Delivery Hub first.

**Store credit cannot be chosen.** The sale has no customer (a walk-in sale). Choose **Cash**.

**The customer had already paid the due in the খাতা.** Money paid in the খাতা is not handed back by a return or void by itself; the cancelled due becomes an advance in their খাতা. If you give that money back, the owner records it with **Pay back advance** in the customer's খাতা. See [Collect a customer's due](https://tukri.bd/help/collect-due).

**The printed invoice does not show the return.** Invoices show the original sale; returns are shown on the sale's page.

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- Source: https://tukri.bd/help/return-or-void-a-sale
- Language: English
- In বাংলা: https://tukri.bd/bn/help/return-or-void-a-sale
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt