# Add a new customer's previous due

> Bring in what a customer owed you before Tukri, once, as a previous due when you add them. Only the shop's owner can do it.

For customers whose dues are written in your paper ledger, bring the old amount in as a **Previous due** when you add them to Tukri. It becomes one entry in their খাতা, **Opening balance (before Tukri)**, and every later due and payment counts from it. It is not a sale: no invoice, no stock and no cash.

## Before you begin

- You must be the shop's **Owner**. Other roles do not see the field, though they can add the customer.
- A previous due can be entered only once, when the customer is added. Editing a customer never shows the field.

## Enter the previous due

1. Open the form to [add a customer](https://tukri.bd/help/add-a-customer) and type their name and phone.
2. Type the old amount in **Previous due**, in taka with up to two decimal places, at most one crore taka.
   ![The previous due field with 1500 typed and its help text below](https://tukri.bd/help-center/en/previous-due/previous-due-field-phone.webp)
3. Choose **Save**.
4. **Add a previous due?** appears with the amount and the name. If it is right, choose **Add customer**; if not, **Cancel** takes you back to the form.
   ![The Add a previous due? confirmation with the Add customer and Cancel buttons](https://tukri.bd/help-center/en/previous-due/confirm-phone.webp)

## What happens next

The customer's খাতা shows the **Opening balance (before Tukri)** entry, and that amount is now what they owe. Sales on due add to it and payments you collect take it down.

![The customer's খাতা: owes you 1,500 taka and the opening balance entry](https://tukri.bd/help-center/en/previous-due/opening-balance-phone.webp)

## If something goes wrong

**I typed the wrong amount.** A previous due cannot be edited. If it is too high, the owner taps **Correct** on that entry in the খাতা and types what it should have been; the correction shows as its own entry under the original. If it is too low, add the rest as **Credit given**.

**The customer already exists.** The field does not appear any more. Open their খাতা and use **Credit given**, noting that it is their old balance. The receivables aging report counts it from the day you write it.

**The amount is refused.** Type a plain number such as 3500 or 3500.50, at most one crore taka.

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- Source: https://tukri.bd/help/previous-due
- Language: English
- In বাংলা: https://tukri.bd/bn/help/previous-due
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt