# Loyalty points and member discounts

> Customers earn points on what they pay and spend them on a later bill; customers in a group get its discount at the till automatically. Set both up in Settings.

Tukri can reward regular customers in two ways. **Loyalty points:** a customer earns points on what they pay, and spends them to pay part of a later bill. **Member discounts:** put a customer in a group (VIP 5%, for example) and the group's discount comes off the bill by itself whenever they are chosen at the till. The two are separate; you can use either without the other.

## Before you begin

- Changing the points and group settings needs permission to manage shop settings: the **Owner** and **Admin** roles by default, not **Staff**.
- The customer must already be in Tukri. See [Add a customer](https://tukri.bd/help/add-a-customer).
- Anyone who can sell at the till can spend a customer's points on a bill.

## Turn loyalty points on

1. Open **Settings** › **Loyalty**. On a phone, pick **Loyalty** from the tabs at the top of Settings.
2. Turn on **Enable loyalty points**.
3. Fill in the three numbers:
   - **Points earned per ৳1**: how many points a customer earns for each taka paid. Fractions work: 0.01 gives one point per 100 taka. Points are whole numbers, so any part of a point is dropped.
   - **Redemption value per point (paisa)**: what one point is worth when spent, in paisa (100 paisa make one taka). The line under the box shows it in taka.
   - **Minimum points to redeem**: the fewest points a customer can spend on one bill.
4. Press **Save**.
   ![Loyalty program: points on, 0.01 points per taka, 100 paisa per point, a minimum of 10 points and the Save button](https://tukri.bd/help-center/en/loyalty-and-member-discount/program-phone.webp)

> **Important:**
>
> When first switched on, the numbers start at one point per taka and one taka per point, which hands back everything a customer pays. Change both to suit your shop before you save.

## How points are earned

- A sale with a customer chosen earns points on the money paid at that sale. A walk-in sale earns none.
- The part of a bill left as due earns nothing, and collecting that due later does not add points.
- A customer's profile shows their **Loyalty points** and **Points history**. Points are not printed on the receipt.

## Spend points on a bill

1. At the till, add the products (on a phone, tap **Checkout** to open the cart), then tap **Attach customer** and choose the customer from the list. Their points show under the name, with a **Redeem points** row.
2. Tap **Redeem points**. Tukri checks the customer's points again first.
3. In **Points to redeem on this bill**, type how many points to use, or tap the button beside the box to use the most this bill allows.
   ![Redeeming in the cart: customer ফাতেমা বেগম, 120 points entered, and the total with the VIP 5% discount and the redeemed points taken off](https://tukri.bd/help-center/en/loyalty-and-member-discount/redeem-phone.webp)
4. The totals show the points taken off. Then tap **Take payment** and complete the sale as usual.
5. To take the points off before completing, tap the ✕ beside them (**Remove points**).

The rules for spending points:

- Online only. Without internet, the row says "Points can be redeemed only online".
- Only for a customer chosen from the list. A walk-in, or a customer created offline on this bill, cannot spend points.
- Points pay only for goods, after the member discount and any bill discount. They never pay a service charge, a delivery charge or a tip.
- A parked cart does not keep the points; choose them again after you resume it.
- Voiding a sale gives back the points it used and takes back the points it earned; a return does the same in proportion. There is no screen to add or remove points by hand.

## Member discounts: customer groups

1. On **Settings** › **Loyalty**, go to **Customer groups** at the bottom.
2. Enter a **Group name** (for example VIP) and an **Automatic discount** percent, then tap **Add**.
   ![Customer groups: the group name and automatic discount boxes, the Add button, and the VIP group at 5% off at the till](https://tukri.bd/help-center/en/loyalty-and-member-discount/groups-phone.webp)
3. Open the customer's profile from **Customers** and choose the group under **Customer group**.
   ![A customer's profile: 120 loyalty points, VIP 5% off chosen as the customer group, and the points history](https://tukri.bd/help-center/en/loyalty-and-member-discount/customer-group-phone.webp)
4. At the till, choose that customer from the list and the group's percent comes off the bill by itself, before any discount the cashier gives.
   ![Member discount in the cart: VIP 5% member discount under the customer, VIP 5% off taken from the total, and the Redeem points row](https://tukri.bd/help-center/en/loyalty-and-member-discount/member-discount-phone.webp)

- A cashier cannot change a member discount. Putting a customer in a group, or changing a group's discount, also needs permission to manage settings.
- The invoice keeps the group's name and percent of the day, so changing a group later never changes old invoices. A group at 0% gives no discount.
- To delete a group, tap the bin icon on its row, then **Delete**. Its customers stay; they leave the group and stop getting its discount.

## If something goes wrong

**There is no Redeem points row.** The points program is off, no customer is chosen, the customer was created offline on this bill, or their points are below the minimum.

**No member discount came off.** The customer must be chosen from the list and be in a group. A walk-in, or a customer created offline, gets none.

**Selling with points and no internet.** "This bill redeems points, and points can be redeemed only online. Remove the points to save the sale offline, or wait for the connection."

**The sale was refused with one of these messages.** Nothing was saved, and Tukri reads the customer's points or discount again. Check the total and tap **Take payment** again.

- "The points program has been switched off for this shop, so points cannot be redeemed. Nothing was saved."
- "The value of a point has changed since this bill was made. Nothing was saved."
- "The points are worth more than the goods on this bill. Points cannot pay a delivery charge, service charge or tip. Nothing was saved."
- "This customer no longer has a member discount, but this bill used one. Nothing was saved."

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- Source: https://tukri.bd/help/loyalty-and-member-discount
- Language: English
- In বাংলা: https://tukri.bd/bn/help/loyalty-and-member-discount
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt