# Print, download and share an invoice

> Print the receipt straight after a sale, reprint or download an A4 or thermal PDF of any past sale, or send the customer a link to the invoice.

Every sale has an invoice, which Tukri makes as a PDF. Print the receipt with **Print invoice** as soon as the sale is complete. Any past sale's invoice can be printed or downloaded again from **Sales**, and the owner or an Admin can send the customer a link to it.

## Before you begin

- Anyone who can see sales can print and download: the **Owner**, **Admin** and **Staff** roles all can.
- Sharing a link needs **Public share links**, which the **Owner** and **Admin** roles have at first.
- Invoices are made on Tukri's server, so printing and downloading need an internet connection.

## Print the receipt after a sale

1. Complete the sale. The **Sale complete** screen opens.
2. Tap **Print invoice**.
   ![The Sale complete screen: the invoice number, the total and paid amounts, and the New sale, Print invoice and View invoice buttons](https://tukri.bd/help-center/en/invoice-and-receipt/complete-phone.webp)
3. The browser's or phone's print window opens. Choose the printer and print. For a thermal printer, also pick the matching paper width in the print window.

The receipt prints on your shop's chosen paper size, in the shop's default language, not the language of the person printing. When **Auto-print receipt** is on in the **Invoice & receipt** tab of your shop settings, the print window opens by itself once after each online sale; tap the button to print again. For the paper size and these settings, see [Logo, invoice and receipt settings](https://tukri.bd/help/invoice-and-receipt-settings).

## Reprint or download a past sale's invoice

1. Open **Sales**: in the menu on the left on a computer, or in the bottom bar on a phone.
2. Find the sale: type part of the invoice number in **Search by invoice no.**, or narrow the list by date or customer. Tap the sale.
3. To print, tap **Print invoice**. On a phone it is the printer icon, first in the row at the top.
   ![A sale on a phone: the print, download, share, return and void icons at the top, then the customer, items and totals](https://tukri.bd/help-center/en/invoice-and-receipt/sale-phone.webp)
4. For another paper size, tap **Download PDF** (on a phone, the download icon next to the printer) and choose **A4 invoice**, **80mm receipt** or **58mm receipt**. Your shop's size is marked **Default**. The PDF opens in a new tab, where you can save or print it.
   ![The PDF download list on a phone: A4 invoice, 80mm receipt (Default) and 58mm receipt](https://tukri.bd/help-center/en/invoice-and-receipt/download-phone.webp)
   ![A sale on a computer: the Print invoice, Download PDF, Share, Return and Void sale buttons, with the download list open](https://tukri.bd/help-center/en/invoice-and-receipt/sale-computer.webp)

## Send the customer a link

1. On the sale's page, tap **Share** (on a phone, the share icon). **Share invoice** opens.
2. The first time, tap **Create share link**.
   ![Share invoice: the Create share link button](https://tukri.bd/help-center/en/invoice-and-receipt/share-phone.webp)
3. Copy the link with the copy button, or, when the customer has a phone number, tap **Send on WhatsApp** or **Send by SMS**. WhatsApp or SMS opens on your phone with a message ready: your shop's name, the invoice number and the link.
   ![After the link is made: the Send on WhatsApp, Send by SMS and Revoke link buttons](https://tukri.bd/help-center/en/invoice-and-receipt/share-link-phone.webp)

With the link, the customer can only view the invoice and download its PDF; they cannot change anything. A link stays open for 30 days. To close it sooner, tap **Revoke link**: the link stops working, and sharing again makes a link with a new address.

> **Note:**
>
> A sale's page may also show a separate **Send on WhatsApp** button in the top row, which sends the A4 invoice to the customer's WhatsApp from Tukri itself. It appears only when Tukri's WhatsApp receipts are available and the customer has a phone number. If it is not there, send the link as above, or print.

## If something goes wrong

**"Your browser could not open the print dialog, so the invoice opened in a new tab. Print it from there."** Some browsers (on an iPhone, for example) cannot open the print window from the page. Print from the new tab.

**"Your browser blocked the print window. Allow pop-ups for Tukri, or use Download PDF instead."** Allow pop-ups for Tukri in your browser, or use **Download PDF**.

**"Could not print the invoice. Please try again."** Check the internet connection and try again.

**It prints on the wrong paper size.** Change **Receipt size** in your shop settings, and check the paper chosen in the print window.

**A sale made offline has no receipt.** A sale rung up without internet gets its invoice when it syncs, and it is not printed by itself. Once it has synced, open it from **Sales** and print. See [Keep selling when the internet drops](https://tukri.bd/help/sell-offline).

**The invoice still shows the whole sale after a return.** Printed and shared invoices show the original items and total, not the returns. The sale's page shows them: [Return items or void a sale](https://tukri.bd/help/return-or-void-a-sale).

**There is no Share button.** Your role does not have the share-link permission; Staff does not have it at first. Ask the owner.

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- Source: https://tukri.bd/help/invoice-and-receipt
- Language: English
- In বাংলা: https://tukri.bd/bn/help/invoice-and-receipt
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt