# Remind a customer about their due

> Send reminder in a customer's খাতা opens a message with their due already written. Send it by SMS or WhatsApp from your own phone, or copy it.

To remind a customer about what they owe, tap **Send reminder** in their খাতা. A message with the amount and your shop's name is ready; change it if you like, then send it by SMS or WhatsApp from your own phone. It goes from your own number, so there is nothing to set up.

## Before you begin

- Anyone who can see the Due Book can send reminders: the **Owner**, **Admin** and **Staff** roles.
- The customer needs a phone number, and something they can be asked to pay now.

## Send a reminder

1. Open **Due Book** and tap the customer.
2. Tap the bell button beside their name at the top (**Send reminder**).
   ![The top of a খাতা: the customer's name and the bell, statement, share and call buttons](https://tukri.bd/help-center/en/due-reminder/khata-icons-phone.webp)
3. The **Message** is filled in with the amount due and your shop's name. Change it if you want, for example to ask when they can pay.
4. Choose how to send it:
   - **SMS**: your phone's messages app opens with the customer's number and the message. Send it from there.
   - **WhatsApp**: WhatsApp opens on the customer's number with the message. Send it from there.
   - **Share** or **Copy message**: share or copy the message to send it some other way. Phones that can share show the share button; everywhere else shows copy.
   ![Send reminder: the call button, the ready message, and the SMS, WhatsApp and Copy message buttons](https://tukri.bd/help-center/en/due-reminder/reminder-sheet-phone.webp)
5. To talk instead, the call button at the top of the same sheet phones the customer.

On a computer the same window opens in the middle of the screen. WhatsApp opens WhatsApp on the computer; for an SMS, it is easiest to tap **Copy message** and send it from your phone.

![Send reminder on a computer: call, the message, SMS, WhatsApp and Copy message](https://tukri.bd/help-center/en/due-reminder/reminder-sheet-computer.webp)

## What happens next

- The message goes from your own phone and number. Tukri keeps no record of it, and nothing changes in the খাতা.
- It asks only for what the customer can pay now. Cash on delivery for parcels still with a courier is left out, because the courier collects that.
- When the customer pays, record it: [Collect a customer's due](https://tukri.bd/help/collect-due). To show them every entry, send their statement or a link to their খাতা: [Download a customer's statement or share their খাতা](https://tukri.bd/help/customer-statement).

## What is not available

Tukri does not send due reminders by SMS for you at the moment. You may see a **Due reminders** section under **Settings** › **Shop**, but turning it on sends no SMS for now. Send each reminder from your own phone as above.

## If something goes wrong

**There is no bell button.** The customer has no phone number, or nothing they can be asked for now: their balance is zero, they have an advance, or all of it is cash on delivery a courier will collect.

**Nothing happens when I tap SMS.** A computer usually has no SMS app. Tap **Copy message** and send it from your phone.

**The customer is not on WhatsApp.** Send it with **SMS** instead.

**I want the message in the other language.** The ready message is in your app's language. Rewrite it in the box, or switch the app's language with the language buttons at the top.

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- Source: https://tukri.bd/help/due-reminder
- Language: English
- In বাংলা: https://tukri.bd/bn/help/due-reminder
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt