# The Due Book (তালি খাতা): see who owes you and how much

> See in one place how much your customers owe you. Each customer's খাতা lists every sale on due, payment and other entry, with dates and balances.

The Due Book shows at a glance how much your customers owe you in total, and who owes what. Every customer has their own খাতা: sales on due, previous dues and payments, each with its date and the balance after it. In বাংলা it is called তালি খাতা.

## Before you begin

- The **Owner**, **Admin** and **Staff** roles can all see the Due Book.
- Dues come from sales on due, previous dues and credit given. Selling with a customer attached is all it takes: [Sell on due](https://tukri.bd/help/sell-on-due).

## Open the Due Book

1. Open **Due Book**: in the menu on the left on a computer, in the bar at the bottom on a phone.
2. **Customers owe you** at the top is the total all customers owe you.
3. The list shows only customers whose balance is not zero. A red amount means the customer owes you; green means you hold an advance from them.
4. Search by name or phone number. **Highest due** puts whoever owes the most first; **Recent** puts whoever's balance changed last first.
   ![The Due Book on a phone: the total customers owe you, the search box and the customer list](https://tukri.bd/help-center/en/due-book/dues-phone.webp)

## A customer's খাতা

Tap a customer in the list to open their খাতা.

1. The card at the top shows **Owes you**, what they owe now. If you hold an advance from them it shows **Advance balance**.
2. Below are the entries, oldest first, each with its date, the time it was written (only the date for an entry written for an earlier day) and the balance after it. Plus (+) raises what they owe; minus (−) lowers it. A very long খাতা shows only its recent entries on screen; the statement has them all.
3. At the bottom: **Credit given** (when you give something on credit without a sale) and **Collect due** (when they pay).
4. The icons at the top: **Send reminder** (remind them by message), **Download statement** (a PDF of everything), share, and **Call customer**.
   ![A customer's খাতা: owes you, the opening balance entry, and Credit given and Collect due at the bottom](https://tukri.bd/help-center/en/due-book/khata-phone.webp)

## What the entries mean

| Entry | Meaning |
|---|---|
| **Sale on due** | The part of a sale the customer will pay later |
| **Opening balance (before Tukri)** | What they owed before Tukri, entered when they were added |
| **Credit given** | Money or goods given on credit without a sale |
| **Payment received** | Money the customer paid |
| **Due forgiven** | A due the owner forgave |
| **Sale returned**, **Sale voided** | A returned or voided sale's due taken off |
| **Entry corrected**, **Payment reversed** | The owner's correction, written as its own entry under the original |
| **Advance paid back** | An advance paid back to the customer |

![A খাতা with entries: the opening balance added and a payment taken off, with the balance under each](https://tukri.bd/help-center/en/due-book/khata-entries-phone.webp)

> **Note:**
>
> Nobody can change a balance directly. Every change is an entry, and entries are never deleted. When something is wrong, the shop's owner fixes it with **Correct** or **Correct payment**, and only the owner can **Forgive due**.

## Next

- When a customer pays: [Collect a customer's due](https://tukri.bd/help/collect-due).
- When you give something on credit without a sale: [Record credit given](https://tukri.bd/help/credit-given).
- When an entry is wrong: [Correct a wrong Due Book entry](https://tukri.bd/help/correct-a-due-entry).
- To remind a customer: [Remind a customer about their due](https://tukri.bd/help/due-reminder).

## If something goes wrong

**A customer is not in the list.** Their balance is zero, so the Due Book list leaves them out. Open them from **Customers**.

**I do not see the credit or forgive buttons.** **Credit given** needs its own permission, and forgiving and correcting are for the shop's owner only.

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- Source: https://tukri.bd/help/due-book
- Language: English
- In বাংলা: https://tukri.bd/bn/help/due-book
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt