# The Delivery Hub

> Send and follow courier parcels with your own Pathao, Steadfast, REDX, Paperfly or CarryBee account. What each tab does and who can see it.

The Delivery Hub is the **Delivery** section of Tukri. From it you book parcels with your own courier merchant account (Pathao, Steadfast, REDX, Paperfly or CarryBee), follow each one until it is delivered or comes back, and keep track of the cash on delivery the courier owes you. Every parcel belongs to a sale, so your stock and your customers' dues stay right without entering anything twice.

## Before you begin

- The Delivery Hub must be included in your plan and turned on for your shop: see [Turn on the Delivery Hub](https://tukri.bd/help/turn-on-delivery-hub).
- Connect at least one courier account: see [Connect your courier account](https://tukri.bd/help/connect-a-courier). Until one passes its test, the hub opens on **Connect your courier account**, with a button for each courier.
- What you see inside depends on your role (see Who sees what, below).

## Find your way around

1. Open the Delivery Hub.

**On a computer:**
Click **Delivery** in the menu on the left, under **Sell & Stock**. The hub's tabs are listed beside the page in three groups: **Parcels**, **Money** and **Setup**.
   ![The Delivery Hub on a computer: the tabs on the left, the New delivery button at the top, the parcels counted by status and the COD figures](https://tukri.bd/help-center/en/delivery-hub/overview-computer.webp)

**On a phone or tablet:**
Tap **Menu** at the bottom right, then **Delivery**. The tabs are a row of buttons at the top of the page: swipe the row sideways to see them all.
   ![The Delivery Hub on a phone: the row of tabs, the Connect courier and Sync status buttons, a failed delivery under Needs your attention, and the parcels counted by status](https://tukri.bd/help-center/en/delivery-hub/overview-phone.webp)

2. You start on **Overview**. Look at **Needs your attention** first: it lists the parcels a person has to act on, such as "Delivery failed — call the buyer". Tap a row to open that parcel.
3. Under **Parcels by status**, each box counts your parcels at one stage, from **Ready to send** to **Returns**. Tap a box to see those parcels.
4. To send a new parcel, tap **New delivery**: on a computer it is the button at the top of the Overview; on a phone, tap the round button in the middle of the bottom bar, or the tab in the row at the top. The steps are in [Book a parcel with a courier](https://tukri.bd/help/book-a-parcel).

## What each tab is for

| Tab | What it is for |
|---|---|
| **Overview** | Parcels that need you, the parcel counts by status, the cash on delivery figures, your courier accounts' health, and the latest parcels and returns. **Sync status** asks the couriers for the latest status of all your parcels. |
| **Parcels** | Every parcel. Search by phone, tracking ID, invoice or name, and open one to see its status, its history and its money. See [Parcel statuses, tracking and returns](https://tukri.bd/help/parcel-tracking-and-returns). |
| **New delivery** | Enter a phone or online order and send it by courier. See [Book a parcel with a courier](https://tukri.bd/help/book-a-parcel). |
| **Pickups** | Parcels booked with a courier and not collected yet, by courier and pickup store. It is for reading only: pickups are arranged in the courier's own panel. |
| **Returns** | Parcels a courier is bringing back to your shop. You confirm them here when they arrive. |
| **Courier Intelligence** | Look up a buyer's mobile number to see their delivery history, from your own parcels and the courier accounts you connected. |
| **COD** | The cash on delivery your couriers hold for you, and the courier payouts you record. See [Delivery charge and cash on delivery](https://tukri.bd/help/delivery-charge-and-cod). |
| **Couriers** | Connect, test, turn off or choose the default courier account. See [Connect your courier account](https://tukri.bd/help/connect-a-courier). |
| **Activity** | Each request Tukri sent to your couriers, and each update they sent back. |

## Who sees what

Each tab shows only to the members whose role allows it. Unless the shop owner has changed the roles:

| Role | In the Delivery Hub |
|---|---|
| **Owner** | Everything. |
| **Admin** | Everything. |
| **Staff** | See parcels, make new deliveries, send them to the courier and refresh their status. Staff do not see the **COD**, **Couriers** and **Activity** tabs or the courier money figures, and cannot cancel orders or confirm returns. |

A new delivery is also a sale, so a member must be allowed to sell at the till as well. The owner changes what a role may do in **Settings** › **Roles**, in the **Delivery** section.

## How stock and money move

- A delivery order is a sale. The moment you save it, the goods leave your stock and the unpaid part goes on the customer's due, before the courier even collects the parcel.
- A courier's status never moves stock or money on its own. Goods go back into stock only when you confirm a return, and the cash on delivery comes off the buyer's due only when you confirm what the rider collected.

## If something goes wrong

**There is no Delivery in the menu.** The hub is off, your plan does not include it, or your role does not allow it. See [Turn on the Delivery Hub](https://tukri.bd/help/turn-on-delivery-hub).

**The page says "Connect your courier account".** No courier account has passed its test yet. Connect one: [Connect your courier account](https://tukri.bd/help/connect-a-courier).

**The page says "Your plan does not include the Delivery Hub right now".** Your plan does not include the Delivery Hub. The shop owner can choose a plan that does in **Settings** › **Plan**.

**There is no New delivery tab.** Your plan does not include new deliveries right now, or the subscription has run out. Parcels already sent can still be followed, returned and settled. If others see the tab and you do not, your role does not allow new deliveries: ask the shop owner.

**I cannot see the COD or Couriers tab.** Your role does not include courier money or courier accounts. Ask the shop owner.

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- Source: https://tukri.bd/help/delivery-hub
- Language: English
- In বাংলা: https://tukri.bd/bn/help/delivery-hub
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt