# Download a customer's statement or share their খাতা

> Download a customer's whole due history as a PDF statement, or send them a read-only link on WhatsApp. A link stays open for 30 days.

When a customer asks how much they owe and what for, you can give them their whole খাতা in two ways: a PDF statement with **Download statement**, or a read-only link they open on their own phone. Both list every entry with its date, description and balance.

## Before you begin

- Anyone who can see the Due Book can download a statement: the **Owner**, **Admin** and **Staff** roles.
- Making a share link needs the **Public share links** permission. The **Owner** and **Admin** roles have it and **Staff** does not; give it to a role you made yourself and its members see the share button too.

## Download the statement

1. Open **Due Book** and tap the customer.
2. Beside the name at the top are a few buttons: the bell (a reminder), the page with a down arrow (**Download statement**), share (with the share links permission), and call. Tap the page button.
   ![The top of a খাতা: the customer's name and the bell, download statement, share and call buttons](https://tukri.bd/help-center/en/customer-statement/khata-icons-phone.webp)
3. The PDF downloads. Open it, print it, or send it to the customer.
   ![The Customer Statement: the shop and customer, each entry with its date, detail, debit, credit and balance, and what the customer owes](https://tukri.bd/help-center/en/customer-statement/statement-pdf.webp)

What the statement shows:

- The shop's name, address and phone at the top, and the customer's name and phone.
- Every entry, oldest first: the date, what it was (a sale's invoice number, or the description of credit given), the debit or credit, and the balance after it.
- At the bottom, what the customer owes now, or the advance you hold for them, or that the account is settled.
- Always the whole history, from the start until today; there is no way to pick a date range.
- It is in the shop's language, not your own app language. The shop's language is **Default language** under **Settings** › **Shop** › **Shop profile**.

> **Tip:**
>
> A very long খাতা shows only its most recent entries on screen, with a line at the top saying so. Tapping that line also downloads the full statement.

## Share a link to the খাতা

1. In the customer's খাতা, tap the share button at the top.
2. **Share ledger** opens. Tap **Create share link**.
   ![Share ledger: the Create share link button](https://tukri.bd/help-center/en/customer-statement/share-create-phone.webp)
3. Tukri shows "Share link ready." and the link appears under **Public link**. Copy it with the button beside it, or tap **Send on WhatsApp** or **Send by SMS**: WhatsApp or your messages open on your phone, addressed to the customer, with a message and the link ready. Check it before you send.
   ![Share ledger: the public link (blurred), the copy button, Send on WhatsApp, Send by SMS and Revoke link](https://tukri.bd/help-center/en/customer-statement/share-sheet-phone.webp)

When the customer opens the link they see, without signing in to anything, the shop's name, their own name, the **Outstanding balance**, every entry in the খাতা, and a **Download PDF** button. They can look, but cannot change anything.

![The shared খাতা: ডেমো স্টোর, Customer ledger, the customer's name and phone, and the outstanding balance](https://tukri.bd/help-center/en/customer-statement/shared-page-phone.webp)

- A link stays open for 30 days, then stops working. Share again to make a new one.
- While a link is open, tapping share again shows the same link.
- To close a link, tap **Revoke link**, and **Revoke link** again when it asks **Revoke this link?** Anyone who has it can no longer open it; sharing later makes a link with a new address.

> **Note:**
>
> Anyone who has the link can see this customer's খাতা, so send it only to that customer.

## If something goes wrong

**I do not see the share button.** Your role does not have the **Public share links** permission. Ask the shop's owner.

**The customer says the link does not open.** The 30 days are over, or the link was revoked. Share again and send the new link.

**The statement comes out in Bangla (or English).** The statement and the shared খাতা use the shop's language. Change **Default language** if you want the other one.

**There is no WhatsApp button.** The customer has no phone number. Copy the link and send it yourself.

**The statement shows a correction.** When the owner corrects an entry, the statement shows it too, with the entry it corrects. A payment correction shows as a standard line, never its reason or another customer's name. See [Correct a wrong Due Book entry](https://tukri.bd/help/correct-a-due-entry).

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- Source: https://tukri.bd/help/customer-statement
- Language: English
- In বাংলা: https://tukri.bd/bn/help/customer-statement
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt