# Record credit given without a sale (বাকিতে দেওয়া)

> When a customer takes goods or money on credit without a sale at the till, write it in their খাতা: how much and what for. Only their due goes up.

A customer's due usually comes from a sale on due. When someone takes something on credit without a sale at the till, such as "rice and oil" written the old paper-ledger way, or a little cash, write it in their খাতা as **Credit given**. It raises what the customer owes and nothing else: it is not a sale, so stock, sales, profit and your money accounts do not change.

## Before you begin

- The customer must be in Tukri. For someone new, first [add a customer](https://tukri.bd/help/add-a-customer).
- The **Owner**, **Admin** and **Staff** roles can all record credit given. On a role you made yourself, the button shows only with the **Record credit given** permission.
- If the goods are products you keep in Tukri, sell them at the till on due with the customer attached instead, so the stock goes down and the sale counts: [Sell on due](https://tukri.bd/help/sell-on-due).
- What a customer owed before you used Tukri can be entered once, when you add them: [Add a new customer's previous due](https://tukri.bd/help/previous-due).

## Record credit given

1. Open **Due Book** (in the menu on the left on a computer, in the bar at the bottom on a phone) and tap the customer. Their খাতা opens.
2. Tap **Credit given** at the bottom.
   ![ফাতেমা বেগম's খাতা: owes you 600 taka, with Credit given and Collect due at the bottom](https://tukri.bd/help-center/en/credit-given/credit-button-phone.webp)
3. Type the amount on the keypad. Up to two decimal places (paisa) are allowed.
4. Under **What is it for?**, write what it was for, such as "rice, lentils and oil". Or tap **Groceries**, **Rice and oil** or **Goods on credit** to fill it in. It cannot be left empty.
5. Leave the **Date** empty and it is recorded now, or pick yesterday. An earlier day is not accepted, so write it in the description.
   ![Credit given: 350 taka typed, Rice and oil under What is it for?, and the Add to the খাতা button](https://tukri.bd/help-center/en/credit-given/credit-sheet-phone.webp)
6. Tap **Add to the খাতা**.
7. **Add new due?** asks again, with the customer's name and the amount. If it is right, tap **Yes, add the due**. If not, tap **Cancel** and fix it.
   ![Add new due? 350 taka to ফাতেমা বেগম's খাতা for Rice and oil, with the Yes, add the due button](https://tukri.bd/help-center/en/credit-given/credit-confirm-phone.webp)

## What happens next

Tukri shows "Credit given recorded in the খাতা.". A **Credit given** entry is added to the খাতা with your description, who wrote it and when, and what the customer owes goes up by that much.

![The খাতা afterwards: owes you 950 taka, and the Credit given entry for 350 taka with Rice and oil and who wrote it](https://tukri.bd/help-center/en/credit-given/credit-saved-phone.webp)

- It is not a sale: no invoice, no stock leaves, and it is not counted in sales, profit or VAT.
- No money account changes either. If you lend cash from the drawer, Tukri's cash balance does not go down by itself; to keep it matching, record that cash as **Take out** in **Money**: [Cash, bank and bKash accounts](https://tukri.bd/help/money-accounts).
- The entry and its description also appear on the customer's statement and shared খাতা: [A customer's statement and due history](https://tukri.bd/help/customer-statement).
- When the customer pays, record it with [Collect a customer's due](https://tukri.bd/help/collect-due).

## If something goes wrong

**I do not see Credit given.** Your role does not have the **Record credit given** permission. Ask the shop's owner.

**I typed the wrong amount.** Entries in a খাতা cannot be edited or deleted. If it is too high, the shop's owner taps **Correct** on that entry and types the right amount: [Correct a wrong Due Book entry](https://tukri.bd/help/correct-a-due-entry). If it is too low, write another **Credit given** for the rest.

**It says "Pick today or yesterday: an earlier date cannot be recorded here."** You picked a day before yesterday. Pick today or yesterday, or leave it empty, and write the real date in the description.

**It says "One entry can be at most ৳1,00,00,000."** One entry can be at most one crore taka.

**I tapped twice.** The entry is written once, and Tukri says "Already saved. Nothing was added twice."

**The customer is not in the Due Book list.** Customers who owe nothing right now are left out of the list. Open them from **Customers** and tap **View ledger**; the same button is there.

**It says "Adding or reducing a due by hand has changed. Reload the page and use Credit given, or ask the owner to correct the entry."** An old Tukri page was still open on your phone. Reload the page and try again.

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- Source: https://tukri.bd/help/credit-given
- Language: English
- In বাংলা: https://tukri.bd/bn/help/credit-given
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt