# Book a parcel with a courier

> Enter a phone or online order in New delivery, or send a sale you already made, and book it with your own courier account in a few taps.

There are two ways to send a parcel. **New delivery** takes a phone or online order in six short steps and makes the sale and the parcel together. **Send by courier** sends a sale you already made, for example at the till. Either way the parcel is booked on your own courier account, and once the courier accepts it you get its consignment ID and a shipping label.

## Before you begin

- The Delivery Hub is on and at least one courier account is connected and tested: see [Turn on the Delivery Hub](https://tukri.bd/help/turn-on-delivery-hub) and [Connect your courier account](https://tukri.bd/help/connect-a-courier).
- The products must be in your catalog, with stock, as for a sale at the till.
- Your role must allow new deliveries and selling at the till, because a delivery order is a sale. **Save & send** also needs permission to book with a courier. The **Owner**, **Admin** and **Staff** roles have all three unless the owner changed them.
- To record money the buyer paid in advance, at least one money account (cash, bank or bKash) must be active.

## New delivery, step by step

1. Open **New delivery**.

**On a computer:**
Click **Delivery** in the menu on the left, then **New delivery** (the button at the top of the Overview, or the tab beside the page). The six steps are along the top; you can click a step you have already been to, to go back to it.
   ![New delivery on a computer: the six steps along the top, the Customer step with AI Assist and Choose customer, and the Recipient's name and mobile number](https://tukri.bd/help-center/en/book-a-parcel/new-delivery-computer.webp)

**On a phone or tablet:**
Tap **Menu**, then **Delivery**, then the round button in the middle of the bottom bar. The bar at the top shows which of the six steps you are on.

2. **Customer**: tap **Choose customer** and pick the buyer, or skip it and type the recipient's **Name** and **Mobile number** (11 digits, starting with 01). If the number belongs to one of your customers, Tukri says the order goes on their ledger; tap **Choose this customer** to pick them. Then tap **Next**.
   ![The Customer step on a phone: the chosen customer ফাতেমা বেগম with her mobile number and due, and the Next button](https://tukri.bd/help-center/en/book-a-parcel/customer-phone.webp)
3. **Address**: type the **Full address** (house, road, area) so the rider can find it. **Area** is optional. Mark it **Home**, **Office** or **Other**. For a chosen customer, their **Saved addresses** appear here to tap.
4. **Products**: search or scan the products as at the till, and set each quantity with **+** and **−**.
   ![The Products step: Powder Milk and Tea Leaf in the order, with quantities and a total of 720 taka](https://tukri.bd/help-center/en/book-a-parcel/products-phone.webp)
5. **Parcel**: enter the **Number of items** (needed). **Weight (kg)**, **Parcel description**, **Note for the rider** and **Declared value (৳)** are optional: a blank description is written from the items, and a blank declared value uses the value of the goods. **Templates** beside the rider note has ready-made notes such as "Please call before delivery."
6. **Courier**: choose the **Courier account** (your default comes first) and, for couriers that have them, the **Pickup store**; then choose where the parcel goes, from the courier's own lists, top to bottom. Pathao and CarryBee ask for **City**, **Zone** and **Area**; REDX for the **Area**; Steadfast for the **District** and **Thana**. Paperfly has no list here.
   ![The Courier step: the Pathao account, the pickup store, and Dhaka chosen as the City](https://tukri.bd/help-center/en/book-a-parcel/courier-phone.webp)
7. **Payment**: add a **Delivery charge** if the buyer pays for delivery, and choose **How the buyer pays**. The box underneath shows how much the rider will collect. How this is worked out is in [Delivery charge and cash on delivery](https://tukri.bd/help/delivery-charge-and-cod).
   ![The Payment step: a delivery charge of 60 taka, Part paid now with 200 taka into bKash, the rider collecting 580 taka, and the Save order and Save & send buttons](https://tukri.bd/help-center/en/book-a-parcel/payment-phone.webp)
8. Read **Check the order** below it. To change something, tap **Edit** beside that part.
9. Tap **Save & send** to book it with the courier now, or **Save order** to keep it as **Ready to send** and send it later, for example once it is packed.

## What happens when you save

- The sale is made at once: the products leave your stock and the unpaid part goes on the customer's due, even before the courier collects the parcel. If you did not choose a customer, Tukri finds them by the mobile number, or adds them as a new customer.
- The parcel's page opens. With **Save & send** it says the parcel is being sent ("This usually takes a few seconds. The page updates by itself."). When the courier accepts it, the status becomes **Booked**, the courier's **Consignment ID** appears, and **Shipping label** prints the label for the parcel.
   ![A booked parcel: the Booked status, the Shipping label button and the time of the next check with the courier](https://tukri.bd/help-center/en/book-a-parcel/booked-phone.webp)
- A parcel saved with **Save order** waits under **Delivery** › **Parcels**. Open it and tap the send button, which names your courier.
- While the parcel is waiting or with the courier, the sale itself cannot be returned or voided: "Return and void are off while this sale's parcel is waiting to go or with the courier." To follow the parcel, see [Parcel statuses, tracking and returns](https://tukri.bd/help/parcel-tracking-and-returns).

## Send a sale you already made

1. Right after a sale at the till, tap **Send by courier** on the **Sale complete** screen. For an earlier sale, open it from **Sales** and find its **Delivery** card.
   ![A sale's page: the customer, and the Delivery card with the Send by courier button](https://tukri.bd/help-center/en/book-a-parcel/sale-delivery-card-phone.webp)
2. Tap **Send by courier**. Check the recipient (filled in from the sale's customer), the courier and where it goes, and the parcel details.
3. **COD to collect** starts at what the customer still owes on this sale. You can lower it, but not go above it.
   ![Send by courier: the COD to collect keypad showing 204 taka, at most what the customer owes on this sale, and the Create parcel and Create & send buttons](https://tukri.bd/help-center/en/book-a-parcel/send-by-courier-phone.webp)
4. Tap **Create & send** to send it now, or **Create parcel** to send it later.

No second sale is made. The button shows only on a completed sale that still has its goods, has no return, and has no parcel on the way or delivered.

## If something goes wrong

**"Enter a Bangladeshi mobile number: 11 digits starting with 01."** Type the buyer's mobile number again, 11 digits starting with 01.

**"Some details need fixing. The steps marked red show where."** Open each step marked red and fix the message under the field.

**"This courier's list is empty for now."** Wait a moment and open the list again. If it stays empty, ask whoever manages your courier accounts to check the account under **Couriers**.

**I cannot choose Prepaid in full or Part paid now.** "No money account is active, so an amount paid in advance cannot be recorded." Turn on a money account first.

**There is no Save & send button.** Your role cannot book with a courier. Tap **Save order**; someone who can book sends it later.

**The page says "You also need permission to sell".** A delivery order is a sale, so your role also needs permission to sell at the till. Ask the shop owner.

**The page says "Connect your courier account" or "Your courier account cannot take a parcel right now".** No courier account is connected and turned on, or it needs its login again. See [Connect your courier account](https://tukri.bd/help/connect-a-courier).

**The parcel shows Booking failed.** Nothing was booked. The parcel's page says why: fix the cause and send it again. If your plan's courier bookings for the month are used up, the parcel stays saved: send it next month, or move to a bigger plan.

**The parcel shows Booking unclear.** The courier's answer was not clear, so the parcel may or may not exist there. Do not just send it again: tap **Check and resolve** on the parcel's page and search the courier's own panel for the order reference first, so the parcel is not booked twice.

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- Source: https://tukri.bd/help/book-a-parcel
- Language: English
- In বাংলা: https://tukri.bd/bn/help/book-a-parcel
- Last reviewed: 2026-10-22
- Site index for language models: https://tukri.bd/llms.txt